File a Complaint

The goal of the Insurance Commissioner's Consumer Services Division is to protect, advocate for and inform consumers of their rights and options when it comes to insurance. Please feel free to contact the Consumer Services Division with general questions you have about insurance or if you have problems or complaints.

To file a complaint or request assistance with a problem involving an insurance company or agent:

Fill out a complaint form online here

Call 1-800-282-8611 in Delaware or (302) 674-7310

Stop in to see us - click here for directions

Email us at consumer@state.de.us

Download a complaint form here, complete it by hand and send it in by fax to (302) 739-6278 or by mail to 841 Silver Lake Blvd., Dover, DE 19904

Click here for more information about filing complaints.

For complaints about claims and other claims information pertaining to automobile insurance, go to
Auto Companies Contact Information page.

PREAUTHORIZATION ISSUES
If you or anyone in your family are having problems getting insurance company approval for necessary tests that have been authorized by your doctor, contact the Department of Insurance Hotline at:

800-282-8611 (In Delaware Only) Or 302-674-7310
Or email the Department at consumer@state.de.us.

 
Bookmark and Share Last Updated: Tuesday, 15-May-2012 09:02:03 EDT
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