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BUREAU OF CAPTIVE & FINANCIAL INSURANCE PRODUCTS
BUREAU OF COMPANY EXAMINATION, REHABILITATION & GUARANTY
CONSUMER SERVICES & INVESTIGATIONS DIVISION
FRAUD PREVENTION BUREAU
PRODUCER LICENSING & CONTINUING EDUCATION DIVISION
RATES & FORMS DIVISION
Latest News
April 14, 2025Liberty Mutual Pays $300,000 Penalty For Misleading ConsumersAdditional penalties possible if company compliance does not improve After months of investigation, the Delaware Department of Insurance announced that Liberty Mutual has paid a penalty of $300,000 across three member companies, with an express stipulation that an additional $200,000 must be paid if conduct is not immediately remedied. The primary activities under review were […]
March 27, 2025Department Of Insurance Accreditation RenewedBureau of Examination, Rehabilitation, and Guaranty (BERG) team from back left: Tracey Weaver, Riley Lent, Chris Porter, Danielle Hopp, Justine Mickles, Beth Short, Rylynn Brown, Raegan Allen, Blake Synnestvedt, and Laura Rumfelt. From the front left, Charles Santana, Sean Brown, Steven Carlson, Tom Hudson, Deputy Commissioner Tanisha Merced, Commissioner Trinidad Navarro, Nicole Brittingham, Morgan Jones, […]
March 24, 2025Navarro Issues Bulletin on Insurers' Drone UsageAddresses increased use of aerial imagery in industry activities The Delaware Department of Insurance recently issued a bulletin to carriers recognizing increased use of unmanned aircraft systems and aerial imagery, and offering regulatory guidance, Insurance Commissioner Trinidad Navarro announced today. Insurers have adopted aerial photography use to improve efficiency in claim processing, loss assessments, and […]
February 6, 2025Navarro Issues Insurer use of AI BulletinJoins coalition of states enhancing regulation of artificial intelligence Insurance Commissioner Trinidad Navarro announced Delaware has issued a bulletin to all insurance carriers doing business in the state regarding the use of Artificial Intelligence (AI). AI may facilitate the development of innovative insurance products, improve consumer interface and service, simplify and automate processes, and promote […]
February 4, 2025Department of Insurance Releases 2024 DataAnnual year-in-review shows continued success for Delaware consumers The Delaware Department of Insurance's 105 team members are highlighting key achievements from their service to Delaware residents in 2024 including consumer assistance, attraction of new companies, expansions of coverage, supporting enhanced primary care access, and substantial funds contributed to the state. "Our team's annual report provides […]
January 9, 2025Federal Government Determines Cigna Medicare Advantage Network Change Requires Special Election PeriodCigna Medicare Advantage enrollees eligible to seek new coverage, including Guaranteed Issue Medigap The Delaware Department of Insurance and its Medicare Assistance Bureau (DMAB) are working to make consumers aware that the Centers for Medicare and Medicaid Services (CMS), a federal agency, has completed a review of the impact of the Bayhealth-Cigna Medicare Advantage termination. […]
November 1, 2024Open Enrollment on Delaware's Health Insurance Marketplace Starts Nov. 1The open enrollment period will run through Jan. 15, 2025. Delawareans can renew existing coverage or sign up for a new plan at www.HealthCare.gov. Coverage for enrollees who sign up by Dec. 15 and pay their first month's premium will be effective Jan. 1.
October 14, 2024Navarro Announces Eighth Consecutive Workers' Comp Rate DecreaseAdditionally, Workplace Safety Program eligibility changes will help more companies stay safe and save money Insurance Commissioner Trinidad Navarro announced today that workers' compensation insurance rates will decrease for the eighth year in a row, effective December 1. The voluntary market is expected to decrease average loss costs by 8.4%, and the residual market will […]
October 8, 2024Highmark Exam Results In Mental Health Parity PenaltiesUnfair treatment of mental health conditions and other compliance issues uncovered, must be corrected. The Delaware Department of Insurance today announced the completion of its first follow-up Mental Health Parity and Addiction Equity Act ("Mental Health Parity") examination, which also included reviews of complaint and grievance handling, policyholder services, claims, utilization review, and pharmacy review. […]
October 3, 2024Medicare Assistance Bureau: Important Reminders Ahead of Open EnrollmentFree one-on-one counseling saved Delawareans $3.8M in 2023 As Medicare Open Enrollment approaches, the Delaware Department of Insurance and its Medicare Assistance Bureau (DMAB) are sharing their annual consumer information update. From October 15 to December 7, consumers can join, switch, or drop a Medicare Prescription Drug Plan (Part D) or Medicare Advantage Plan. DMAB's […]
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