1. After the parties have attempted to resolve the matter informally and the Petitioner has provided the opposing party with all reasonably requested information, the Arbitration Secretary will schedule a hearing.

2. The fee for filing arbitration is $30.00. A check or money order made payable to “Delaware Insurance Department” must accompany the completed form. You must list the full name of the insurance company as indicated on the policy and include the insurer’s NAIC number (where possible).

3. The enclosed Petition must be returned to the above address along with four copies of the supporting documentation. The Claimant shall at the same time send a copy of the Petition and the supporting documents to the insurer or Insurer’s representative. Please provide a brief statement verifying that copies have been sent to the opposing party.

4. Upon receiving your request for arbitration along with your $30.00 filing fee, the Arbitration Secretary will notify you of the date, time and place the hearing will be held. A postponement will be granted only for extreme emergency. The Arbitration Secretary can grant postponements.

5. The Homeowner Arbitration Panel consists of one Delaware attorney and two insurance adjusters appointed by the Insurance Commissioner. The hearings are conducted in an informal manner and you are not required to retain an attorney.

6. Please be sure the arbitration form is complete and is received by the Insurance Commissioner within 90 days (Del C 18, Reg. 901, sect 5.3) from the date an offer of settlement or denial has been made by an insurer.

If you have questions, please call our Dover office toll-free (800) 282-8611 or for local calls (302) 674-7310 OR you can e-mail consumer@state.de.us