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The goal of the Insurance Commissioner's Consumer
Services Division is to protect, advocate for and inform consumers
of their rights and options when it comes to insurance. Please feel
free to contact the Consumer Services Division with general questions
you have about insurance or if you have problems or complaints.
To file a complaint or request assistance with a problem involving an insurance company or agent:
Click here for more information about filing complaints.
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Insurance Commissioner Matthew Denn's guides to insurance:
Other guides, publications and information:
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If complaints to the Insurance Commissioner's Office about an auto, homeowner or health insurance policy do not provide a suitable solution to your issue, you may take part in a formal process called "arbitration." In arbitration, you file a formal complaint against a company, somewhat like a lawsuit, but instead of a judge and jury, the case is decided by independent experts. For cases involving home or auto insurance, the matter is decided by a three-person panel made up of an attorney and two insurance adjusters who have no interest or stake in the case. For health insurance, it is a single expert. Arbitration is available only after several attempts to resolve the matter informally have failed and will require a $30 filing fee for home and auto cases or a $75 filing fee for health insurance matters. Arbitration is not available to contest health insurance policy denials based on medical necessity.
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