There are several convenient ways for you to contact our Consumer Services division for assistance.

Fill out a complaint form online here

Call 1-800-282-8611 toll-free in Delaware or (302) 674-7310

Stop in to see us - click here for directions

Email us at consumer@state.de.us

Download a complaint form here, complete it by hand and send it in by fax to (302) 739-6278 or by mail to 841 Silver Lake Blvd., Dover, DE 19904

Any request for assistance should contain:

Your name, complete address and daytime phone number

Full name of the insurance company and the name and address of the agent or broker if appropriate

A short description of the problem.

Copies of any documents (you should keep your originals) related to your problem, such as the declaration page of your policy or certificate, canceled checks, letters or correspondence. If you cannot get copies of documents made and you must send us the original documents, it is suggested that you send them certified mail. All original documents will be returned to you as soon as possible.

The more complete the information sent us, the quicker we can identify the issues and begin our review. Your request will be handled as quickly as possible. One of our highly trained Consumer Services Investigators will contact you shortly after your inquiry is received  usually within 24 hours. The time it takes to investigate and resolve a complaint can vary greatly, depending on the complexity of the matter.

Types of problems that the Insurance Commissioner's Office can address:

Improper cancellation or termination of an insurance policy

Misrepresentation by an agent or broker

Illegal cancellation or termination of an insurance policy

Theft of premiums paid to an agent or broker

Problems concerning insurance premiums or rates

There are some types of problems that, by law, the Insurance Commissioner's Office does not have authority to address, including workers compensation claims.